Our Clients

Keystone Virtual Testimonials

Want to know who we work with and what they say about working with us? You've come to the right place!



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When you work with Carly you not only get one of the most accomplished, reliable, fast-working, organised virtual assistants in the business with sky high productivity few can match… but, more importantly, you gain a strategic partner who’s one step ahead in always thinking about your business needs.  Carly is the lynchpin for The Difference Collective, providing supreme leadership of our administration, organisation, marketing and social media, constantly challenging our thinking, introducing new ideas and approaches and is the glue that holds us all together and makes Collective working happen.  Every business should have a Carly! 

Angie Wiles Founder and Head of Collectivity, The Difference Collective

Carly's talents show no bounds. She is always one step ahead of the game, used to thinking strategically but also always ready to roll up her sleeves and get stuck in. I haven't come across anyone more competent in running all aspects of a business 'behind the scenes'. Her administrative, organisational and marketing skills are second-to-none but that barely scratches the surface. Her flair for design and creativity, social media prowess, insightful and intelligent counsel, IT skills, reliability, exacting standards ... the list goes on and on. She is, quite simply, the backbone of The Difference Collective.

Lisa Harper Freelance Communications Consultant

I've never been very good at advertising myself. In the past my personal training business has been built on word of mouth alone. Carly has recently started helping me by managing my Instagram account and Facebook page and I’ve had 4 new enquiries via google search in the last week alone! I have never had so many likes or great comments on my posts. She totally understands my business and what I need to achieve. She is an absolute must and a real important change to my business going forward. Thank you Carly, you are brilliant!

Tanya Pascall Owner, Tanya Pascall Fitness

Carly has exemplary skills both as an Executive Assistant but also as a marketing expert. She is someone who brings exceptional administrative skills and so much more. She is one of the most efficient people I have ever worked with - always thinking one step ahead, thinking and acting strategically and offering superb value to everyone she works for and with. She constantly goes above and beyond what's in her job description and is always a real pleasure to work with in the process. I cannot recommend her highly enough.

Sarah Matthew President, Global Healthcare Practice, Golin

Having worked with Carly for over 3 years at Virgo Health and now as part of The Difference Collective, I have seen her wear many hats - all at a consistently high standard. Her organisational skills are exemplary and her attention to detail second to none. She excells as both an Executive Assistant and Marketing Manager, always juggling her busy workload with a smile. If you are looking for someone to help you, I cannot recommend Carly highly enough.

Helen Gorrod Freelance HR Consultant

I worked with Carly in all my time at  [Global Healthcare Communications Agency] Virgo Health, firstly as part of my team in the health education unit and then as the Executive Assistant and Marketing Manager for the wider Virgo group. I can honestly say she provided exceptional support to me in both roles. She is a superb organiser and always calm under pressure ensuring that deadlines are met with the minimal amount of fuss. A fabulous team player, Carly has a can do attitude and together with her interpersonal skills it is a pleasure to work with her. Additionally, Carly is a great creative thinker applying new ways of looking at problems to find the right solution. Her creativity also ensured that all materials looked extremely professional. I would without hesitation recommend Carly for any work.

Paul Archer Global Strategy and Development Leader

I have worked with Carly for the past two years at [Global Healthcare Communications Agency] Virgo Health, when I was brought in to replace external freelancers with an in-house design function. We were closely involved in building the function from the ground up, a process that brought out the very best from Carly – she was there every minute of the way providing exceptional executive assistance, training and support. I was impressed by her independence and ability to take things on from the get go. She immersed herself in the matter and became an expert in moments providing support that I could fully rely on, stepping in with her outstanding marketing knowledge and skills when needed to supplement the teams work. Being a designer and of a very particular and meticulous nature, I was pleasantly surprised to find how detail focussed and thorough Carly is, able to not only satisfy current needs but to also forecast and strategise always one step ahead of the curve – she truly is the best asset any team could invest in and is virtually irreplaceable.

Austeja Jonusauskaite Integrated Designer

We have worked with Carly since she founded Keystone Virtual and her support has been very very immense.  Carly's strength lies in engaging with any project and she will ask the right questions that improve our thinking that ultimately improves the output. Carly has supported us with PowerPoint presentation templates, slide development, social media management, quality checking of materials and much more. A gem that we wish we could keep all to ourselves.

Ash Rishi MD, Couch Medical Communications

Working with Carly so far has been an absolute pleasure. As a small business, I had tried (and failed) repeatedly to find someone I trusted enough to work on our marketing, who could hit the ground running and add value quickly. Carly slotted into the business easily, quickly learning our (complicated) terminology and keeping pace with us as we have rapidly developed our services. Carly's knowledge and advice are worth their weight in gold, allowing me to bounce ideas around and quickly formulate plans to tackle our marketing. Carly has taken the lead on identifying potential customers via LinkedIn, helping to refine our CRM pipeline and working alongside us to build our brand online. She has genuinely been instrumental in helping us move at the pace we have done, and I don't know where we'd be without her!

Daniel Lawrence CEO, DURTY

I have been really impressed by how quickly Carly got to grips with the scope of my work and the particular challenges that face a busy independent architectural practice: she had no knowledge of my business sector when we started working together. As well as being a highly efficient administrator, she has been extremely proactive in suggesting innovative ways to improve the processes and systems I use to manage my clients and projects.

There’s a good deal of compliance required in my work and many third parties’ involvement to include, so attention to detail is key. Projects can be complex and involve many phases and activities. Carly has an intelligent and logical approach that meant she soon understood my business operation and was able to suggest some excellent improvements to the way I work day-to-day. She knows a lot about productivity tools and systems and has made expert and informed recommendations, then explained and implemented these without adding to my workload. 

Because Carly works with initiative and insight, I’ve been able to hand over management of my email, saving me a great deal of time on initial client contacts, setting expectations and managing my diary. We’ve built a trusted working relationship that means I’ve been able to delegate a range of time-consuming administrative and back-office tasks. I can rely on Carly to know when things need to be done, to do them at the right time, to keep me informed where needed and to make sure I keep up to date with my own deadlines.

I recommend Carly highly as a virtual assistant - her support has far exceeded my expectations. I wanted a reliable administrator to take on some of my non-specialist workload: she’s gone beyond that in helping me streamline the way I work and get a grip on client processes and management that I just never had time to focus on myself. Her air of calm control and professionalism, as well as clear and focused communication, mean I can rely on her to do what she’s promised with no fuss. She’s also an energetic and inspiring colleague who’s always a pleasure to talk to and work with. 

Anne Owen Director, Anne Owen Architects

Carly is one of the most attentive, thorough and organised people I know. She excelled in her role as Executive Assistant at [Global Healthcare Communications Agency]  Virgo Health and was massively respected due to her ability to achieve so much and to an extremely high standard.

Anna Parfitt Head of HR, Oliver Bonas

 I worked with Carly for about a year and highly recommend her. Truly, I have never worked with anyone so well organised. But beyond that, she is a whip-smart and is an excellent PR and marketing practitioner. Carly will always go the extra 1000 miles to get a project done and she is a real pleasure to work with, which is fantastic in the high-stress world of PR!

Nancy Caravetta Joint CEO, Rebel Cause Healthcare Communications & Irwin Gail Consumer Communications

Carly is fantastic at whatever she turns her hand to. With phenomenal organisational skills, she always looks for opportunities to use her initiative and is incredibly proactive. With a creative and strategic brain, she will look for different approaches to solve a problem and will clearly explain the rationale for her recommendations. With exceptional people and communication skills, she’s an asset to any team in any situation.

Hannah O'Neill Operations Director, Virgo Health

I have known and worked with Carly for close to 8 years. Throughout that time we have worked together on a multiple branding and design projects. Carly has a clear understanding of the design process, she is also extremely well organised and a pleasure to work with.

Nigel Horn Managing Director, Blue Dog Design